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• Best Mac Network Monitoring Software Mac
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• Network Monitoring Mac

Jun 06, 2020  The network system monitoring software market is so packed full of tools that it can be difficult to choose. In this guide we compare important network management platform features including SNMP, network mapping, uptime/downtime and more to help you choose the best software. While these are what we consider to be 10 of the best network monitoring software tools currently available in 2020, this is a small sample of many different solutions that are on the market. There are many other opinions and references available so we recommend you also check out wikipedia's list for a comprehensive comparison. With this in mind here are the best employee monitoring software solutions for Mac and PC of 2020 in order of ranking. Despite the name, SentryPC works on both Mac and Windows and is by far the easiest to use and implement employee monitoring software on both platforms.

The realm of Network Monitoring Tools, Software and Vendors is Huge, to say the least. New software, tools and utilities are being launched almost every year to compete in an ever changing marketplace of IT monitoring and server monitoring.

We've now in the new decade and as we're looking into 2020, you absolutely need a solution that fits all your criteria!

We've gone through as many tools as we could find and rounded up the best ones in easy to read format and highlighted their main strengths and why we think they are in the top class of tools to use in your IT infrastructure and business.

Some of the features we are looking for are Uptime/Downtime indicators, along with a robust and thorough alerting systems (via Email/SMS), custom templates and thresholds, Netflow and SNMP Integration, Automatic Network Topology Discovery and Mapping functionality, and much more.

The features from above were all major points of interest when evaluating software suites for this article and we'll try to keep this article as updated as possible with new feature sets and improvements as they are released, as newer versions of the tools below will likely be released throughout the years.

Here's a List of Top Network Monitoring Tools and Software of 2020:

Below you'll find an Updated list of the Latest Tools & Software to ensure your network is continuously tracked and monitored at all times of the day to ensure the highest up-times possible. Most of them have free Downloads or Trials to get you started for 15 to 30 days to ensure it meets your requirements.

1. Solarwinds Network Performance Monitor

SolarWinds Network Performance Monitor is easy to setup and can be ready in no time. The tool automatically discovers network devices and deploys within an hour. Its simple approach to oversee an entire network makes it one of the easiest to use and most intuitive user interfaces.

The product is highly customizable and the interface is easy to manage and change very quickly. You can customize the web-based performance dashboards, charts, and views. You can design a tailored topology for your entire network infrastructure. You can also create customized dependency-aware intelligent alerts and much more.

The software is sold by separate modules based on what you use. SolarWinds Network Performance Monitor Price starts from $1,995 and is a one-time license including 1st-year maintenance.

Solarwinds NPM has an Extensive Feature list that make it One of the Best Choices for Network Monitoring, including:

• Automatically Network Discovery and Scanning for Wired and Wifi Computers and Devices
• Support for Wide Array of OEM Vendors
• Forecast and Capacity Planning
• Quickly Pinpoint Issues with Network Performance with NetPath™ Critical Path visualization feature
• Easy to Use Performance Dashboard to Analyze Critical Data points and paths across your network
• Robust Alerting System with options for Simple/Complex Triggers
• Monitor CISCO ASA networks with their New Network Insight™ for CISCO ASA.
• Monitor ACL‘s, VPN, Interface and Monitor on your Cisco ASA
• Monitor Firewall rules through Firewall Rules Browser
• Hop by Hop Analysis of Critical Network Paths and Components
• Automatically Discover Networks and Map them along with Topology Views
• Manage, Monitor and Analyze Wifi Networks within the Dashboard
• Create HeatMaps of Wifi Networks to pin-point Wifi Dead Spots
• Monitor Hardware Health of all Servers, Firewalls, Routers, Switches, Desktops, laptops and more.
• Real-Time Network and Netflow Monitoring for Critical Network Components and Devices

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2. PRTG Network Monitor from Paessler

PRTG Network Monitor software is commonly known for its advanced infrastructure management capabilities. All devices, systems, traffic, and applications in your network can be easily displayed in a hierarchical view that summarizes performance and alerts. PRTG monitors IT infrastructure using technology such as SNMP, WMI, SSH, Flows/Packet Sniffing, HTTP requests, REST APIs, Pings, SQL and a lot more.

It is one of the best choices for organizations with low experience in network monitoring. The user interface is really powerful and very easy to use.

A very particular feature of PRTG is its ability to monitor devices in the datacenter with a mobile app. A QR code that corresponds to the sensor is printed out and attached to the physical hardware. The mobile app is used to scan the code and a summary of the device is displayed on the mobile screen.

PRTG has a very flexible pricing plan, to get an idea visit their official pricing webpage below.

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3. ManageEngine OpManager

At its core, ManageEngine OpManager is an infrastructure management, network monitoring and Application Performance Management “APM” (with APM plug-in) software.
The product is well balanced when it comes to monitoring and analysis features.

The solution can manage your network, servers, network configuration and fault & performance; It can also analyze your network traffic. To run Manage Engine OpManager, it must be installed on-premises.

A highlight of this product is that it comes with pre-configured network monitor device templates. These contain pre-defined monitoring parameters and intervals for specific device types.
The essential edition product can be purchased for $595 which allows up to 25 devices.

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Best Mac Network Monitoring Software Free

4. WhatsUp Gold 2017

WhatsUp Gold (WUG) is a network monitoring software from Ipswitch. It is one of the easiest to use and highly configurable tools in the market. The dashboards are user-friendly and visually attractive.

For daily IT management, WhatsUp Gold is a price/feature balanced network monitoring tool. It is also completely customizable. Dashboards can be customized to display your IT infrastructure and alerts to fit your requirements.

The highlights of the newest 2017 Plus version are hybrid cloud monitoring, real-time performance monitoring, automatic and manual failover and extended visibility to distributed networks.
WhatsUp Gold is limited for Windows OS support. This software comes with different pricing plans to adjust to your network and wallet. Compare different editions in their official website and ask for a price quote.

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Employee Monitoring Software Mac

5. Nagios XI

Nagios XI is aimed at a wide audience, from freelancers, SMBs (Small-to-Medium-Business), to large corporations. This makes Nagios’s XI pricing model one of the most flexible. They have a free version, open-source, one-time license and subscription. It is one of the few tools that allows an extreme flexibility (because of its adaptability to plug-ins) on what’s being monitored and alerted for a low cost.

Nagios XI focuses on monitoring. The key IT components that Nagios XI monitors are Network, Infrastructure, and Database. Although the software is easy to install, it will initially take some time to adjust to your requirements. This is because Nagios XI does not auto-discover devices. You have to configure each device that needs to be monitored with a configuration file.

Standard paid edition starts from $1,995 for 100 nodes. Nagios XI is supported only by Linux (or UNIX variants) OS.

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6. Zabbix

Zabbix is an open source monitoring tool. It is popular for its easy-to-use and pleasing Web GUI that is fully configurable. Zabbix focuses on monitoring and trending functionality. This software is frequently used for monitoring servers and network hardware. One of the highlights of Zabbix is that it can predict trends in your traffic. Zabbix can forecast future behavior based on historical data.

Since it is open source, it has an active user community spread around the world and good documentation. Zabbix gives the freedom to use the open-source solution without vendor lock-ins (including all components).

Zabbix is powerful for SMB networks below 1,000 nodes. Over that, the software can get slower and its performance decreased. Another disadvantage is that it doesn’t include real-time tests and reports.

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7. Incinga

It is another open source infrastructure and service monitoring tool. Icinga was developed in 2009 by the same team of developers that brought you Nagios.
It is a very easy to use and flexible tool for SMB and enterprise networks. The software focuses strongly on monitoring infrastructure and services. The tool also includes great threshold analysis and report/alert functionalities.

Icinga is popular at providing superior alters and reports of the general health of your IT infrastructure. All alert dependencies can be displayed in the dashboard and sent via email, SMS or mobile message applications.

Since Icinga is open source it is completely free. With its strong community forum, you can get all support you need.

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8. Datadog

It is a monitoring service specially designed for hybrid cloud environments. Datadog can also monitor the performance of network, apps, tools, and services.

One of the highlights of Datadog is that it can provide extensibility though many APIs (Application Programming Interfaces) with very good documentation.

The software is very easy to install and can be up and running in on time. To make it easy, agents can download and install the software. The agents are available for various different platforms such as Windows, Mac OS, Several Linux distributions, Docker, Chef, Puppet, etc.

You can create custom graphs, metrics, and alerts in an instant, and the software can adjust them dynamically based on different conditions. Datadog prices start from free (up to five hosts), Pro $15/per host, per month and Enterprise $23 /per host, per month.

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9. ConnectWise Automate

Formerly known as Labtech, ConnectWise Automate is a new cloud-based manager and monitoring solution that can keep track of your IT infrastructure devices from a single location.
ConnectWise Automate discovers all devices in your network so they can be monitored proactively. The network visibility is improved because the tool interprets problems and initiates an automatic pre-defined action to mitigate the issue.

A cool feature of this software is the “Patch Management”, as it allows you to protect all your systems with simultaneous patching from a centralized manager. Use Windows Patch management or third-party software.

By extending the ConnectWise suite, the software can also allow a premier remote control. You can resolve issues quickly by allowing remote support, remote access and even remote meetings.
ConnectWise Automate is aimed at SMBs. The price of the software is based on quotes. You can get a price on their official site tailored accordingly to the size of your network.

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10. Logic Monitor

LogicMonitor is an automated SaaS (Software-as-a-Service) IT performance monitoring tool. With LogicMonitor you can get full visibility of the performance and health of your network.
This software will automatically discover IT infrastructure devices and monitor them proactively. Besides from extraordinary monitoring capabilites, the software also improves the performance and health of your network. LogicMonitor can help identify incoming issues by providing predictive alters and trend analysis.

Logic Monitor is popular because it comes with a highly customizable dashboard, alerts, and reports. The software supports over 1000 different technologies, including hybrid cloud and networking devices, in order to provide granular performance metrics.

To get a price you can request a quote from LogicMonitor’s official pricing site.

Best Mac Network Monitoring Software Mac

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11. OP5 Monitor

OP5 Monitor is OP5’s Enterprise level monitoring solution. With OP5 Monitor you can monitor applications, networks, servers and storage, regardless of location, whether that’s on-premise, hybrid or in a private/public cloud.

OP5 Monitor is also Nagios compatible, meaning that it’s easy to migrate from Nagios and re-use existing agents and plugins.

Key features include:

• Unified Dashboard – Fully customizable and interactive dashboards
• Scalability- Unparalleled Scalability across Distributed Environments
• Automation – Endless Possibilities To Automate
• API- Developer Friendly Interface
• SNMP Traps – Read, process and generate alerts from SNMP traps
• Reporting – Custom, SLA- reports and availability reports.

OP5 Monitor is free for up to 20 devices, and has a pricing plan based on your specific requirements.

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The best remote monitoring software is Atera. It boasts of a robust and comprehensive suite of tools for IT infrastructure monitoring and development. It also provides you with out-of-the-box functionalities for incident management, root cause analysis, and network monitoring and insights for optimal efficiency.

Back in the days, traditional IT support meant going to premises and fixing computer problems. With remote monitoring software, you no longer have to burden yourself with interrupted times for on-site IT support, causing your business recurring costs, employee productivity, and burnout. Getting a remote monitoring system does away with these issues. Fixing software becomes more efficient, faster and less costly.

However, remote monitoring and support software comes in a variety of features. But they do share underlying similarities, mainly they afford you the benefit of immediate IT support sans the complex algorithms and installations. Some of the key factors to consider are process management and control setups, technical support, proactive system monitoring, and security protocols.

Here, we present to you twelve of the best remote monitoring software available in the market based on key features, scalability, reputation, pricing and integration. The list makes it easy for you to get an overview of the market and compare the features and benefits. Our team has made this review as comprehensive and digestible as possible to help you shortlist the best-fitting solutions. Whether it be through a flexible pricing package or a cutting-edge suite of intuitive and comprehensive support tools, this review has you covered.

Cloud-based IT support is definitely making a permanent mark in the industry. According to a report by Forbes, more than 50% of IT spending will be cloud-based by 2018. Nine out of 10 companies are joining in this digital revolution for wanting better organizational agility and mobility, enhanced collaboration, rapid innovation and enhanced security. And according to the 2018 Technavio market research report, the IT management solution industry will see a 9% CAGR between 2018 and 2022. This implies that there is no other perfect time for companies to invest their IT spending for streamlining operations.

Best Network Monitoring Software For Mac

Of course, security remains a major concern in IT support. Around 66% of IT professionals agree that security is one of the main points for consideration in adopting any cloud computing platform.

While monitoring software may seem pretty simple in layman’s term, there is more to it than meets the eye. It is a multi-pronged system that involves several processes for incident management, change management, and problem management. Some monitoring software solutions even have built-in knowledge management systems in place.

With the unprecedented domination of cloud-based solutions over traditional support, IT will continue to be a prevalent investment and driver in the industry. It was estimated that the hiring of IT technical specialists would go down by 5% by 2021 and AI-enabled customer-facing service desks will rise to around 25% percent by 2020.

With the right solution for you, your business can keep up with industry standards. You can significantly cut costs, boost productivity and focus on sound strategy and planning. Of course, the first step forward is to determine the right solution for you.

12 Best Remote Monitoring Software

1. Atera

Topping our best remote monitoring software list is Atera, an all-around MSP toolbox that comes with various business tools for remote PC monitoring and management, ticketing, customer management and automation. With its RMM module, you can enable on-demand IT support for your business through proactive issue spotting, root-cause analysis, patch management and more. MSPs enjoy the benefit of having to resolve and manage technical issues without the strenuous travel times and interrupted workflows. As an RMM solution, you have absolute control over your IT infrastructure, from networking monitoring for small and medium-sized businesses to automated help desks and scripting. Atera also facilitates patch management, IT asset databasing and inventory, security checks and more.

More than a remote monitoring solution, it also comes with a billing and invoicing module fully integrated with QuickBooks and Freshbooks and lets you document every payment transaction. This module is as good as any invoicing app you’ll find out there. Technicians can also enjoy its capability for mobile viewing as it lets them resolve IT issues anytime and anywhere.

If these sound like appealing features for you, you can see it happen in real time when you sign up for Atera free trial.

The solution offers support for Windows, Linux, Mac and web and comes with native applications for Android and iOS. Atera plans start at $79 per technician per month.

Atera

Try out Atera with their free trial

2. ManageEngine OpManager

ManageEngine OpManager offers a simplified and end-to-end solution for remote monitoring for heterogenous, enterprise IT networks. It features a unified network monitoring solution that lets enterprises monitor devices like routers, firewalls, wireless LAN controllers, servers and anything that is IP or network-connected. Users gain comprehensive monitoring and control over network assets. It has a multi-level thresholds capability so users can monitor network performance, set caps, and receive immediate notifications and alerts for errors and bottlenecks. The solution is also user-friendly and doesn’t require much technical skills. You can also access templated dashboards or you can create your own.

The vendor offers a comprehensive free trial to get you up to speed with features.

The software is supported through Windows, Linux, Web, and offers native apps for Android and iOS. Currently, the solution offers device-based pricing and quote-based pricing models.

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3. Glasswire

Next on our list is Glasswire, a free network remote monitoring software for businesses of any size that offers viable visual network monitoring, security, network performance monitoring, and connection detection tools. With its visual network monitoring module, users can view all previous and current network activity on an intuitive dashboard. You can also fast-track host monitoring to resolve any malicious activity occurring on your servers. Added security is ensured by visualizing network data so you are aware of communication flows and processes occurring over the cloud. It also features discreet alarms for suspicious activities within your network or external threats trying to break into your system.

Among its unique features is a network time machine module that lets you view your network activities even from way before. Using a graph with accompanying time sliders, you can check your network activity for a particular day, week, or even month.

To catch a glimpse of these multiple tools and how they could impact your business, you can sign up for Glasswire free trial.

The solution has a native app for Android and starts at $39 per month with an option for bulk purchases through quote-based plans.

4. EventLog Analyzer

EventLog Analyzer documents your log data from the internet and encrypts them for use in audits and analysis. It automatically hashes and time-stamps the data to ensure integrity and transparency. It also features an agentless and agent-based log collection and import capability so you can correlate and sift through tons of data in your system. Custom log parses capture fields in different formats. The software consolidates log data from routers, firewalls, routers, switches, etc to gain insights on security policies and rule changes, logons and offs, and any malicious data entry.

With EventLog Analyzer, you have a solution that can implement a comprehensive audit to counter data theft, identity attacks, and downtime tracking. Its integrated data management system captures web attacks, failed logons, database server activities and more to prevent any major breach on your end.

The vendor offers a comprehensive free trial to get you up to speed with the features. You can sign up for EventLog Analyzer free trial.

The solution is supported through Windows, Linux, and Mac and offers no native apps for Android and iOS. Plans are available on a quote-based basis.

5. Zoho Assist

Zoho Assist equips small and medium-sized business with an intuitive, creative freeware for remote troubleshooting. Among its key selling propositions is its bi-directional file transfer mechanism for easy sharing of files across multiple devices, a live chat feature for communication and collaboration, and a capability for scheduling sessions for remote support.

Moreover, it comes with built-in tools for working across multiple monitors, printing from a remote device and rebooting or reconnecting from the computer. It gives users cutting-edge tools for remote access, screen sharing, security and transparency and a comprehensive customization capability for branding and operations.

An appealing test drive of all software features is available to you when you sign up for Zoho Assist free trial.

The solution is supported through Windows, Mac, Web, Windows Mobile, and comes with native apps for iOS and Android. Plans start at $8 per technician per month, inclusive of primary features such as file transfer, instant chat, multi-monitor navigation, session transfers and more.

6. InterGuard

InterGuard equips your business with tools that significantly increase productivity, adhere with compliance, safeguard critical information and conduct employee investigation. It’s also designed to ensure that disruption is at minimal by working discreetly. There are four core modules which could be utilized individually, ideal if you’re looking for something specific. One module for web filtering, another for remote endpoint lockdown, the other is for preventing data loss and finally, for monitoring and investigating employees. You could also have these four work together for complete security and compliance while supercharging productivity.

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Should you want to investigate the platform firsthand, you can easily do so when you can sign up for InterGuard free trial.

The software’s lack of minimum requirement regarding the number of licenses to buy, coupled with a discount on high volume purchase, makes it perfect for business of any size. The cloud-hosted version can be availed for $7.08/agent/month starting after 4 licenses. The on-premise version is available by quote.

7. Zabbix

Zabbix is a unified, free and open-source solution ideal for all business types for streamlined monitoring of network data from virtual machines and devices. The software facilitates the speedy gathering of network data, data visualization, and instant alerts and notifications on technical issues. Zabbix is easy to set up and configure and comes with creative templates for integration and installation.

Among its key selling features is Zabbix Agent module which lets users track network utilization metrics in a snap. Its notification and communication module also makes for the swift delegation of alerts, notifications, and streamlined communications among stakeholders.

Aside from automated metric collection and communication, it also boasts of tools for trend prediction, anomaly detection, problem forecasting, intelligent alerting, event correlation, and remote command executions.

Zabbix is purely web-based in terms of support. It is deployed as a freeware.

8. SolarWinds RMM

SolarWinds RMM offers an intuitive, user-friendly tool for maintaining, managing and securing IT infrastructure and support for businesses and MSPs. With SolarWinds RMM, your team gets a comprehensive suite of tools for network monitoring and management. Users are afforded tools for security checks, performance monitoring, and issue and event management. The software also offers a robust security module, strengthening your protection from malicious content on the cloud. It is capable of fully centralizing and automating patch management without the use of third-party tools. It comes with modules for ticket generation, knowledge base and portal, and workflow management for efficient deployment of IT support.

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Moreover, it offers a compact suite of tools for endpoint detection and response. With it, MSPs can detect and mitigate threats when ransomware invades your business’ IT infrastructure. The module includes automated rollback, real-time financial analysis, behavioral AI, and forensic analytical tools.

SolarWinds RMM is supported through Windows and Mac and has native apps for Android and iOS. You can gain hold of its various features and benefits by securing a quote-based plan with the vendor.

9. Nagios XI

Nagios XI equips businesses of any size with a flexible, reliable, intuitive solution for enhancing network performance, infrastructural integrity, and incident resolution. The software lets you track all assets and components of your IT infrastructure by providing a comprehensive showcase of data relevant to operations. Among its primary modules is its log server module which allows businesses to view, analyze, and question logs from all devices and locations. The module consolidates data and packages it into useful business insight. The module lets users pinpoint incidents faster and identify correlations among events.

Nagios also expedites quicker access to data pertinent to IT infrastructure. It comes with an intuitive web platform that provides a quality overview of hosts, services, and network devices. Its capacity planning module lets users identify problems in a snap and develop and design plans to rebuild the IT infrastructure. It also comes with reporting and analytical tools, configuration wizards, and multiple users capabilities.

The software is supported through Windows, Linux, and Mac. It has no native apps for mobile. Nagios XI standard edition plans start at $1995, and already includes some flagship features, including configuration wizards, advanced reporting and visualization, custom user dashboards, dashboard deployment, and more.

10. Bomgar Remote Support

Bomgar Remote Support gives IT professionals a compact set of tools for controlled and integral remote access. Users can access any device from anywhere in a protected manner to resolve IT issues. With its high-level remote monitoring module, Bomgar Remote Support lets users manage, monitor, and control access for incident resolution. A password protection module ensures that privileged users’ privacy and data integrity are never compromised. Passwords are stored in a vault with high-level security measures in place. Bomgar also encrypts all your connections so administrators have a seamless and secured journey on the cloud.

The software has collaboration features, session forensics, web and mobile consoles, credentials management, and more.

It is supported through Windows, Linux, Mac, and has native apps for Android and iOS. Plans start at $1,795 per concurrent license, but interested parties may also secure a quotation for owned appliances with advanced features and deployment.

11. WhatsUp Gold

WhatsUp Gold is a unified network monitoring software designed for medium and large managed service providers (MSPs) and IT enterprises to map network infrastructure and troubleshoot efficiently. Users can track connections among devices as well as visualize and present network statuses and transactions. Its network mapping module gives users the power to surface a plethora of network reports for various devices, servers, and machines.

It is equipped with state-of-the-art topology-aware monitoring that identifies network errors and activities to effectively alert you for malicious attacks. You occasionally receive multi-platform, customizable notifications so you can resolve issues as they happen. Users can also leverage its customizable dashboards to tailor-fit reports, applications or tools and streamline administration and support.

WhatsUp Gold has web-based support and has native apps for iOS and Android. The software offers a free trial and is offered on a quotation basis.

12. TeamViewer

Rounding up our best remote monitoring software list, TeamViewer, another open source, built-in, free remote access software for small and medium-sized businesses. While it has similar capabilities with other big names in the market, TeamViewer differentiates itself by offering a powerful set of tools for IT infrastructure management. It has remote device control which lets you control remote computers, Android, or Windows 10 mobile devices on the go. Users also enjoy cross-platform access, whether from PC to PC, mobile to PC, among others. A user and device configuration management module lets you create permissions and access and curating groups for specific access controls. Control transfer is also made easy with TeamViewer to facilitate smoother workflows.

More than the expected remote monitoring functionalities, TeamViewer also features comprehensive reporting, ticket management, automated mass deployment, service queueing, custom branding, and management consoles.

TeamViewer is supported through Windows, Linux, Mac, and Windows Mobile. It has native apps for Android and iOS. It is a freeware, but potential users can avail of its one-time license purchase for as low as $749, inclusive of more advanced functionalities such as single-user license, unlimited endpoints, Wake-on-Lan, PC2PC, Mobile2PC, and more.

Select the solution that fits your needs

An important thing to consider is the capability of the remote tracking and monitoring module for each application. Carefully evaluate how well the solution could fit into your current business workflows and models. Remember that the tools that come with the software may gradually affect how your team works in the long run. An overhaul of the current process may prove to be difficult for bigger and more diverse teams.

Having mentioned that, also determine the support you will need considering your workflows and standard processes. Will a solution that offers only web-based support suffice? Or would you rather opt for a multi-support system that caters to businesses with a wider device dependency? Atera, ManageEngine OpManager, Zoho Assist, Solarwinds RMM, Bomgar, and TeamViewer offer the widest support for various popular devices.

And since remote monitoring solutions involve a lot of data, you should also painstakingly research what security measures or tools come with the packages. To what extent will your data and logs be protected from cyber attacks or malicious content? Some solutions may not have a comprehensive security tool included. But in any case, you need to attack-proof your infrastructure. You may want to check the best IT security software to help protect your IT infrastructure from malicious threats.

Moreover, since efficiency relies heavily on an integrated communications system, identify what specific tools or built-in functionalities come with the software that enables smooth communication flow among various stakeholders. You may also determine how well a remote monitoring solution seamlessly integrates with a range of communication software solutions.

Lastly, before you finalize your purchase decision, make sure that you do the crucial step of taking the free trial route. Consult with the vendors and gain a comprehensive background of these solutions to determine which offer the most well-rounded proposal. For our top solution, for example, you can sign up for Atera free trial.